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i buy 1 year pro for smart pixel i need help because i m changing my pc

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Post time 2015-10-23 12:18:29 |Show all posts
i buy 1 year pro for smart pixel i need help because i m changing my pc
i try to make a account but no luck
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Post time 2015-10-23 12:19:43 |Show all posts
i read this thats why i m scared

Hi Stuart,

Smartpixel software do not have to register since its 2.0 version, you simply input the license key into the profile tab to activate it would be okay. I'd like to know if you use the software on different PCs? Cause it is only recognize the PC you activated with the license code.

To help you solve the problem, can you please provide the email address used to place order, your Laptop mac address and wifi mac address, we will check and fix for you.
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Post time 2015-10-25 17:22:07 |Show all posts
Our policy is one license for one PC, which means the code can only be used in one PC at the same time. If you have multiple PCs or notebooks, you may need to have multiple licenses.
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Post time 2016-05-30 09:54:55 |Show all posts
Hello. I have the same problem with switching PC's. I wiped Win seven on the computer Smart Pixel was originally installed, and on top of that I am now running Win 10 on a new computer.
I see that you want mac addresses, so here are mine:
Wifi adapter - 00-1A-EF-4F-07-4C
Host Name . . . . . . . . . . . . : DESKTOP-8G50FMT
Ethernet Physical Address. . . . . . . . . : 38-2C-4A-6D-EA-26

My email is mike.laing@gmail.com
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Post time 2016-05-30 17:43:04 |Show all posts
MikeLaing@G replied at 2016-05-30 09:54
Hello. I have the same problem with switching PC's. I wiped Win seven on the computer Smart Pixel wa ...

Dear,
Please send us your account so we will check it or switch your pro license to new computer.
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