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Black screen when recording games

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Post time 2015-03-16 16:13:13 |Show all posts
Hi,

When I set the software to record, it starts fine recording my Windows desktop, but as soon as the game loads it just records a black screen. When I quit out of the game the video of the desktop comes back. Why is none of my game footage being recorded?
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Post time 2015-03-24 18:02:21 |Show all posts
Hi James,

If you have the black screen issue while game recording, you can check your anti virus software to allow SmartPixel then it will be work fine. Please advise if you have any questions.
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Post time 2015-04-23 10:38:37 |Show all posts
What if the anti virus still allows it and a black screen still shows up?
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Post time 2018-01-03 03:21:03 |Show all posts
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